Policies
Returns & Refunds
Last updated 23 October 2026
Template text — have this policy reviewed by qualified UAE counsel before launch.
Damaged or incorrect items
If an item arrives damaged, incorrect or with a broken seal, contact us within 48 hours of delivery with your order number and photos. We'll send a replacement or issue a refund.
Opened items
For quality and traceability reasons, opened or unsealed items cannot be returned.
Cancellations
You can cancel an order before it ships by contacting support. Unpaid orders are cancelled automatically after 90 minutes.
How refunds are paid
Refunds go back to the original payment method through Stripe or Ziina. We mark a refund complete only after the payment provider confirms it; banks may take 5–10 business days to show the credit.